FREQUENTLY ASKED QUESTIONS.

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  • GENERAL
  • WHAT IS REQUIRED FOR THE USE OF MINI CONNECTED?

    A MINI with the option SA6NM (MINI Connected), and either the option SA6FP (Radio MINI Visual Boost) or SA6UM (MINI Navigation System). For SA6NT MINI Connected XL you will need SA7L5 Wired. You also need a supported smartphone and the MINI Connected or MINI Connected XL Journey Mate app, which you can download free of charge from the App Store (App Store Account compulsory) and Google Play Store. In addition, you should have a suitable mobile phone contract. Some MINI Connected applications make use of broadband services. This may incur costs, which do not constitute a part of MINI Connected. The feature MINI Connected PlugIn additionally requires the option SA6NE (Bluetooth mobile preparation with USB Audio Interface) and is not supported by devices with the new Apple Lightning connector (iPhone 5 and later and iPod Touch fifth generation). More information can be found below in the section "PlugIn".

  • FOR WHICH MINI SERIES MODELS IS MINI CONNECTED AVAILABLE?

    MINI Connected is available for all current MINI series models. MINI Connected was introduced in September 2010. It is not available for any MINI models built before this model update.

  • CAN I RETROFIT MINI CONNECTED ON MY MINI?

    MINI Connected can be retrofitted for models beginning Q1/2011 if a Radio MINI Visual Boost or a MINI Navigation system is part of the car already. MINI Connected XL cannot be retrofitted. MINI Connected is available in most MINI markets. Please contact your dealer for further information on availability of MINI Connected and the MINI Connected feature set in your country.

  • WHICH SMARTPHONES ARE SUPPORTED BY MINI CONNECTED?

    At present MINI Connected can be used with Apple iPhones and selected Android devices. To get an overview of supported devices, please check www.mini.com/connectivity.

  • WHO SHOULD I CONTACT IF I HAVE ANY PROBLEMS WITH THE USB PORT ON MY SMARTPHONE?

    You can obtain information on your smartphone and its ports in its operating manual or from the manufacturer of your smartphone.

  • USE
  • WHY AM I ASKED TO AGREE TO THE USE OF MY LOCATION INFORMATION?

    Some MINI Connected or MINI Connected XL Journey Mate functions use the location information from the smartphone. It is recommended that you agree to the use of the location information to guarantee that you have the full range of functions.

  • WHY DO I HAVE TO REGISTER AN ACCOUNT TO USE MINI CONNECTED?

    The anonymous account is necessary for some functionality, such as high score lists in MINIMALISM.

  • HOW DO I RESET MY MINI CONNECTED PASSWORD?

    To request a password reset choose 'Forgot your password?' on the login screen in the MINI Connected or MINI Connected XL Journey Mate app. If you are already logged in you will have to logout at [Info][Settings][Account settings][Log out] to change your password. Please note that some personal settings may be lost after you have logged out.

  • WHERE CAN I OBTAIN AN UPDATE FOR MY MINI CONNECTED APP?

    Updates for the MINI Connected or MINI Connected XL app can be obtained via the normal update process of your App Store or Google Play Store.

  • HOW CAN I UPDATE MY VEHICLE SOFTWARE?

    Further information on this topic is available in the chapter SOFTWARE UPDATE.

  • WHEN USING ONLINE APPLICATIONS, ESPECIALLY WEBRADIO, WHY ARE INCOMING CALLS FORWARDED DIRECTLY TO VOICEMAIL?

    This is a network-based restriction. Some operators forward incoming calls directly to voicemail during data communication via EDGE and GPRS. Using a UMTS / HSDPA connection will not forward incoming calls.

  • I CAN'T FIND THE MINI CONNECTED MENU ENTRY.

    If the entry 'MINI Services' / 'MINI Assist' is present in the main menu, you do not have the option SA6NM. Please check with your dealer as to whether your vehicle can be upgraded with this option.

  • I CAN'T FIND ANY OF THE MINI CONNECTED FUNCTIONS IN MY MINI.

    The MINI Connected functions can be found under the 'MINI Connected' menu entry. Before you can display the functions, your smartphone must be connected to your MINI, and the MINI Connected app must have been launched. In addition, further entertainment functions can be found in the 'CD/Multimedia' and 'Radio' menus. Similarly, these menus are only displayed when the smartphone is connected to the vehicle and the app has been launched.

  • EVEN AFTER CONNECTING MY SMARTPHONE AND LAUNCHING THE MINI CONNECTED APP, I CAN'T FIND ANY OF THE MINI CONNECTED FUNCTIONS.

    In the event of an unexpected response, it is recommended that you unplug the smartphone and reconnect it and also re-launch the MINI Connected app. If the unexpected response persists, switch the smartphone off and on. If the problem persists after taking these steps, you should carry out a reset of your smart phone. If no MINI Connected functions are displayed after this has been carried out, we recommend that you perform the self-diagnosis contained in the app, as described in the Owners Handbook.

  • NONE OF THE ONLINE APPLICATIONS OF MINI CONNECTED OR MINI CONNECTED XL WORK.

    1. Please check that the 'Flight mode' option on your smartphone is disabled. 2. In a foreign country: Data roaming is usually disabled. Please bear in mind that enabling data roaming may incur substantial additional costs.

  • FROM TIME TO TIME, MINI CONNECTED ONLINE APPLICATIONS ARE LIMITED DURING THE JOURNEY OR ARE NOT AVAILABLE AT ALL.

    Due to the operating principle, the service quality of MINI Connected online applications are influenced to a large extent by the coverage of mobile phone networks and the current reception quality. In many cases, poor reception can be identified by the low signal strength (typically indicated by the bar display). Even if good signal reception is indicated on the smartphone, it does not necessarily mean that the service quality is good as well. Service quality depends on other, often network-specific parameters.

  • WHAT CAN I DO IF AUDIO IN MINI CONNECTED IS NOT WORKING?

    MINI Connected is only able to play audio via cable connection or the snap-in adapter. Not via Bluetooth audio (A2DP). Please ensure that Bluetooth audio is disabled while using MINI Connected. Bluetooth audio can be disabled manually in the phone settings in your vehicle.

  • ONLINE SEARCH
  • WHAT ARE THE REQUIREMENTS TO ACTIVATE ONLINE SEARCH?

    To activate this service, location services on the smart phone must be activated and you have to allow the use of the location determination for MINI Connected. The location services on the iPhone can be activated in [Settings][Location Services]. Your location must be one of the selected countries in which Online Search is available. The country check is a one-time action.You can recheck the country on the smart phone in [Settings][Connected][Country of activation].

  • IN WHICH COUNTRIES IS ONLINE SEARCH AVAILABLE?

    Online Search is available in the following countries: Austria, Belgium, Canada, Denmark, France, Germany, Italy, The Netherlands, Russia, Spain, Sweden, UK and USA.

  • WHEN I SEARCH FOR POIS AT MY CURRENT LOCATION, THE GIVEN RESULTS ARE FAR AWAY FROM MY POSITION.

    To receive the nearest results for your current location, make sure that the Location Services are enabled globally on the smart phone and also for the MINI Connected App. You can find both settings in [Settings][Location Services] on the smart phone.

  • Sports Instruments & Forcemeter
  • WHY ARE THE FEATURES 'SPORT INSTRUMENTS' AND 'FORCEMETER' NOT AVAILABLE IN THE MENU OF MY MINI?

    To use the Sports Instruments and Forcemeter you need to activate the features in your MINI. Go to the Sports Instruments and Forcemeter menu in your MINI and select the top icon in the tool bar on the left side of the screen.

  • WHEN I SELECT 'SPORTS INSTRUMENTS' OR 'FORCEMETER' IN MY MINI THE DISPLAY SHOWS 'LOADING...' ALL THE TIME. WHY?

    Go to [MINI apps][Sports Instruments and Forcemeter][Settings] in the MINI Connected App on the smart phone and activate 'Sports Instruments' and 'Forcemeter'.

  • CALENDAR
  • MY CALENDAR ENTRIES ARE NOT AVAILABLE IN THE VEHICLE.

    To access your calendar via MINI Connected it is necessary to enable the permission for accessing your calendar data for MINI Connected. Please check your settings on the smart phones at [Settings] [Privacy] [Calendar] and enable the permission for [Connected] to access your calendar in the vehicle. Please also ensure that you have enabled your preferred calendar groups in the vehicle. Push the MINI Controller or MINI Joystick to the right to open the 'Options' menu. The menu-item 'Select calendar' appears. You can select your calendars with activating/deactivating them in the list.

  • HOW CAN I JUMP TO THE CURRENT DATE?

    Please push the MINI Controller or MINI Joystick to the right to open the 'Options' menu. A menu appears, which contains menu-item 'to today'.

  • IS IT POSSIBLE TO FILTER CERTAIN CALENDARS?

    Please push the joystick controller to the right to open the 'Options' menu. The menu-item 'Select calendar' appears. You can filter calendars with activating/deactivating them in the list.

  • HOW CAN I SWITCH TO THE MONTH VIEW?

    Select any day in the list of calendar entries and press the joystick controller. The month view opens and you can select any day you want.